Customer Service

Find quick answers to your questions below...

Order Status

My Account

International Shipping

Guarantees

Pricing and Billing

Additional Support

Order Status

Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status - we normally dispatch same working day if we get the order in before 4PM.
How do I change quantities or cancel an item in my order?
Give us a shout on info@signalsounds.com or call us on 0141 559 5636 and we'll do our best to sort you out.
My order never arrived.
It's pretty rare, but it does happen sometimes - give us a shout on info@signalsounds.com or call on 0141 559 5636 and we'll look into it straight away.

My Account

How do I create an account?

1. Click the "My Account / Order Status" link at the top right side of our site.

2. Enter your email address.

3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. In the UK it's normally £2 for items under £20 and Free above that.  Shipping to mainland EU is somewhere between £6 and £12 normally. 
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". That link will send an email to you with your password.
How do I return my product?
Please contact customer service for more information on returning an item. Thank you.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy but it's pretty straighforward. You've got 14 days from the day you receive your item to let us know if you want to return something. You don't need to make up a reason and spin a bit of a story, we're not hard to deal with. If you've simply changed you mind let us know and we'll take it back off you (there are a few items that aren't covered under this including software which has been opened and microphones and headphones). All we ask is that you keep all the packagin, accessorries and return the item in sellable condition.
When will my order ship?
We normally ship the same working day if we get the order before 4PM.

International Shipping

Do you ship to my country?
Almost certainly - the site will give you an estimate of shipping costs if you add an item to the Cart and then put your postcode and country in.  If you have specific requirements (like you prefer UPS over Fedex) then let us know in advance and we'll try and work something out for you

Guarantees

Privacy Policy
We don't mess around with your data - we'll never pass it on to third parties, sell it or use it in any way you wouldn't expect us to. We send occasional emails with information on products and what we're up to and that's about it. We never get to see your Credit Card details (we use the highly respected Sagepay and Worldpay to process all sales). If you're really, really, really bothered about it you can view our Privacy Policy for complete details on how we use the information we collect but it's phen phenomenally boring so we wouldn't recommened it to be honest.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security, so it's all good in the hood.

Pricing and Billing

Do I have to pay sales tax?
If you are outside of the EU then the site will recognise this and take of fthe UK sale tax of 20%
When will my credit appear on my account?
Credits usually take 2-3 business days from the time we receive your item(s).
When will my credit card be charged?
When you place the order
Additional Support
How do I contact you?
Please see our contact page.